Assistant Manager

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Position Overview:

The Assistant General Manager (AGM) is a growth role intended to develop future leaders to think strategically about the store and the district and Caribou as a whole. This role works in partnership with the General Manager to run the store and make an impact on the team and community.

• Demonstrates the doing of Team Member and Shift Leader with ease, enthusiasm and excellence
• Develops understanding of the business to the level of a General Manager over the course of a year
• Creates connections with customers and teaches the team to do the same
• Champions an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation
• Takes responsibility for hitting sales goals through the connection between speed & service
• Leads on problem resolution with calm, professionalism, emotional maturity, and listening to understand
• Relates day-to-day behaviors to the end result and develops a broad understanding of the Profit & Loss statement
• Organizes, executes, and improves administrative tasks and connects them to overall business success
• Responsible for all store funds while on shift by enforcing cash-handling policies
• Manages orders, conducts inventory, controls waste and dates, and rotates inventory as needed
• Thinks holistically about store success beyond a single shift
• Understands root causes to create sustainable change
• Brings Caribou Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Fully embraces growth and development with humility and curiosity
• Maintains a learner’s mindset, asks questions about learning and experiences
• Takes ownership of personal development and seeks feedback
• Leads with a global view of the Caribou brand
• Actively champions culture and brings purpose and values to life in interactions
• Creates an open and trusting relationship with the GM
• Maintains a competitive drive to hit or beat goals and create day-making experiences

• Required:
  
  1-3 years of prior restaurant/retail experience with strong customer service
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• Valid driver’s license and reliable transportation
• 1 year of supervisory experience

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities. This description is not all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are Equal Opportunity Employers and prohibit discrimination and harassment based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: $16.52 - $27.53 per hour

Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for such position.