Customer Service Representative PartTime

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Vision insurance
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We pay for performance - Bi-weekly uncapped bonuses.

This is a part-time role that could grow into a full-time position.

Varying hours 7AM-7PM weekend availability required

• Make outbound calls
• Receive inbound calls and emails
• Identify the reason for the customer’s call and collect relevant information
• Perform data entry, filing, and maintain accurate records using specialized software CRM's, Microsoft Office, and other software
• Support management tasks such as supply inventory, mail distribution, and basic accounting tasks
• Assist with clerical duties including managing correspondence and maintaining organized files

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively