Customer Service Representative

Overview

JOB SUMMARY: Come and work for a family-owned company, where people and culture matter! The Customer Service Representative serves as a Sadoff Brand Ambassador by being the first contact many of our customers have with Sadoff. The Customer Service Representative is responsible for scheduling the shipping and receiving of loads in and out of our Wisconsin facilities by efficiently coordinating and scheduling Company CDL drivers and outside haulers to meet customer delivery and pickup requirements.

We offer great wages, benefits and a bonus program.

The role includes maintaining a positive and productive team culture through driver leadership and supervision, leading, managing and supporting a team of CDL drivers, including coaching and performance feedback. It requires a high level of internal and external customer service and facilitates timely, professional, and effective communication with our internal teams as well as our customers.

Computer and data entry skills are required. Attention to detail and a high level of accuracy and organizational skills is a must. Supervisory experience is a plus. The successful candidate will have the ability to establish priorities, manage multiple tasks at once, and complete assignments in a timely manner with accuracy and attention to detail.

• Schedule the shipping and receiving of loads in and out of Wisconsin facilities by coordinating and scheduling Company CDL drivers and outside haulers to meet customer delivery and pickup requirements.
• Maintain a positive and productive team culture through driver leadership and supervision; lead, manage, and support a team of CDL drivers, including coaching and performance feedback.
• Provide timely, professional, and effective communication with internal teams and customers.

• Computer and data entry skills are required.
• Attention to detail and a high level of accuracy and organizational skills.
• Supervisory experience is a plus.
• Ability to establish priorities, manage multiple tasks at once, and complete assignments in a timely manner with accuracy and attention to detail.

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods standing.
• Must be able to lift 15 pounds at times.
• Ability to perform repetitive movements over long periods of time.
• Ability to maintain single task focus and situational awareness.