Patient Access Representative

Position: Patient Access Representative (36 hours)
** It's more than a career, it's a calling.*
* WI-Agnesian Health Plaza Bldg A

** Worker Type:*
* Regular

** Job Highlights:*
* The department is open 7a-6p, the scheduled hours will be within that time frame. This is a scheduling position for a department of 25 therapists - physical therapy and occupational therapy. We see 150+ patients per day.  The successful candidate will have strong customer service skills and a strong work ethic. This position comes with very busy times and slow times.

The successful candidate will understand the importance of time management.

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* Job Summary:

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* Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

** Job Responsibilities and Requirements:*
* PRIMARY RESPONSIBILITIES

+ Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

+ Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

+ Assists with coordination of activities related to insurance pre-certification/authorization.

+ Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

+ Performs clerical and reception duties associated with patient registration.

+ Identifies process improvement opportunities and participates in improvement plans.

+ Works on special projects as needed.

+ May review the work of others.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ One year experience

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

** Department:*
* PHYSICAL THERAPY Admin

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* Work Shift:

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* Day Shift (United States of America)

** Scheduled Weekly

Hours:

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* 36

** Benefits:*
* SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

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** Paid Parental Leave**  **:
** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

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** Flexible Payment Options:
** our voluntary benefit offered through Daily Pay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

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** Upfront Tuition Coverage** : we provide upfront tuition coverage through Flex Path Funded for eligible team members.

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_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_   _pregnancy, veteran status_  
** _,_
** _or any other characteristic protected by applicable law.  to learn more. ( ga=..

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