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Planet Fitness Member Services Representative; Fond Du Lac, WI

Job in Fond du Lac, Fond du Lac County, Wisconsin, 54035, USA
Listing for: Black Duck Partners
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Planet Fitness Member Services Representative (Fond Du Lac, WI)

Planet Fitness Member Services Representative (Fond Du Lac, WI)

Join Black Duck Partners as a Member Services Representative at Planet Fitness. We pride ourselves in creating a culture that empowers people to live a healthy lifestyle and support members and employees to reach their full potential.

Why Planet Fitness
  • Complimentary Black Card Membership
  • Company‑facilitated training
  • Advancement opportunities
  • Rewards and recognition programs
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle front‑desk activities: answer phones, check members into the system, process new member sign‑ups, conduct tours, update member accounts.
  • Respond to member questions and concerns promptly and, when necessary, elevate to an Assistant Manager or Manager.
  • Maintain the neatness and cleanliness of the club.
Qualifications / Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability.
  • Exceptional customer‑service skills with a professional, positive demeanor.
  • Strong listening and problem‑solving skills.
  • Diplomacy in all interactions.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent bending, reaching, kneeling for cleaning tasks.
  • Occasional exposure to cleaning chemicals.
Pay & Benefits
  • Potential of up to three raises per year.
  • Career advancement opportunities.
  • Insurance benefits for full‑time staff.
  • 401(k) benefits based upon eligibility.
Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Wellness and Fitness Services

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