Planet Fitness Member Services Representative; Fond Du Lac, WI

Planet Fitness Member Services Representative (Fond Du Lac, WI)

Join Black Duck Partners as a Member Services Representative at Planet Fitness. We pride ourselves in creating a culture that empowers people to live a healthy lifestyle and support members and employees to reach their full potential.

• Complimentary Black Card Membership
• Company‑facilitated training
• Advancement opportunities
• Rewards and recognition programs

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front‑desk activities: answer phones, check members into the system, process new member sign‑ups, conduct tours, update member accounts.
• Respond to member questions and concerns promptly and, when necessary, elevate to an Assistant Manager or Manager.
• Maintain the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer‑service skills with a professional, positive demeanor.
• Strong listening and problem‑solving skills.
• Diplomacy in all interactions.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting of up to 50 lbs.
• Frequent bending, reaching, kneeling for cleaning tasks.
• Occasional exposure to cleaning chemicals.

• Potential of up to three raises per year.
• Career advancement opportunities.
• Insurance benefits for full‑time staff.
• 401(k) benefits based upon eligibility.

Entry level

Full‑time

Other

Wellness and Fitness Services

Referrals increase your chances of interviewing at Black Duck Partners by 2x.

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