Library Clerk

Overview

JOB REQUIREMENTS:

Rate of Pay:
Grade C, Step 1 ($22.10 per hour in 2026).

Work Schedule:

15-20 hours per week on average 19.5 hours per week annually. Scheduled to work 12-25 hours per week on an as-needed basis and do not have a regular schedule of shifts. Position does not include paid time off, holiday pay, or sick time. Reports to the Library Assistant Director and takes direction from Library Circulation Team Leader.

JOB DESCRIPTION ESSENTIAL DUTIES

Library Clerks perform mid-level clerical tasks assigned by the Circulation Team Leader and the Assistant Director for Operations. The work involves carrying out assignments by following standing instructions on routine procedures and established practices. The work requires considerable public contact at the Circulation Desk. The essential duties listed below are representative of those working as a clerk in circulation. This list is not meant to be all inclusive.

Other tasks may be assigned if they are of a similar nature. All library employees must be willing and able to work a flexible schedule including nights and weekends.

A. Provides service to the public at service desk and curbside

• Provide exemplary customer service with courtesy, respect and patience. A friendly, welcoming attitude is essential.
• Assist patrons with managing their library account, including checkouts, renewals, holds and interlibrary loan materials.
• Handle incoming telephone calls and, when necessary, transfer callers to other departments and/or staff.
• Process the registration of borrowers; update patron records; and maintain confidential user information.
• Check in/out library materials and route/sort appropriately.
• Collect payments for meeting rooms; artwork; overdue, lost, or damaged library materials, etc.
• Process refunds for library materials and vending machines as needed.
• Direct patrons to meeting rooms and other service desks.
• Assist patrons with the operation of the self-check, copy, fax, and vending machines as needed.
• Explain Library policies and procedures to the public as needed.
• Help enforce proper library conduct when necessary.
• Occasionally answer customer questions at Express branch and Chapter 52 used bookstore.

B. Provides circulation support services

• Prepares service desk at the beginning of the day and closes desk at the end of the day. Example duties include checking voicemail, logging into computers, setting up cash register, unlocking doors, etc.
• Prints hold reports, notices, bills, and patron account information as needed.
• Phones patrons regarding holds, overdue materials, and missing items.
• Checks in and sorts returned materials; assesses items for damage or repair; processes items on hold.
• Processes interlibrary loan items and paperwork.
• Manages the hold shelves, including shelving, filing, and removing items.
• Creates bills for lost and/or damaged items.
• Maintains "problem" shelf; searches for missing items.
• Updates the location of materials (taking items out of new, putting items in display or storage).
• Withdraws selected materials and performs simple mending tasks.
• Uses postal machine to process outgoing mail.
• Inventories and maintains supplies for the department.
• Occasionally directs the work of pages and volunteers.
• Acts as a backup for meeting room setups and light custodial duties.
• Sorts and prices donations and materials for sale at the used bookstore.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

A. Knowledge And Skills

• Exceptional customer service skills.
• Ability to pay close attention to detail.
• Computer literacy skills commensurate with the position.
• Ability to multitask and handle frequent interruptions.
• Ability to efficiently perform clerical tasks with limited supervision.
• Ability to add, subtract, multiply, and divide without the use of a calculator.
• Ability to communicate effectively verbally and in writing with customers and co-workers.
• Ability to maintain confidentiality, patience, attentiveness, and empathy with patrons.
• Ability to work effectively as part of a team and establish positive, mutually supportive working relationships with other staff.
• Ability to exercise valid judgment in evaluating situations and making…