Tire and Battery Service Advisor

Overview

Position Summary... What you'll do...

• Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including regular safety sweeps, proper forklift and hazardous material handling requirements, compliance with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with installation appointments. Communicates lead time changes and order cancellations to members and offers alternative installation or tire fitment options. Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with club associates to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding service queues, and prioritizing appointments to maximize efficiency; re-prioritizes members and recommends actions to the TBC Team Lead or Technicians to meet service needs.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, seasonality, Point-of-Sale systems, and selling techniques (phone and in-person).
• Leverages technology to enhance operations by using digital tools and handheld devices to plan sales, improve service experience, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member experience in the TBC area, modeling high-quality service and products, developing and influencing team members, and addressing roadblocks through training.
• Provides products and services to Members in accordance with Company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving/storing/disposing of merchandise and supplies, completing documentation, and engaging with people professionally and empathetically. Manages cash registers, processes member purchases, and assists with payments, returns, refunds, and exchanges according to policy.
• Complies with company policies, procedures, and ethics by implementing action plans, applying an Open Door Policy, and integrating these in business processes and practices.
• Completes work assignments by using policies, data, and resources; collaborating with managers, co-workers, customers, and partners; identifying priorities and deadlines; communicating progress; addressing improvement opportunities; and adapting to change and feedback.

• Respect the Individual:
  Embraces differences, fosters belonging, and helps associates thrive; supports talent development.
• Respect the Individual:
  Works as a team, builds strong relationships, and communicates with energy and positivity.
• Respect the Individual:
  Develops and mentors others, recognizing contributions and accomplishments.
• Act with Integrity:
  Maintains high standards of integrity and ethics, models Walmart values, and supports regenerative company goals; holds self and others accountable.
• Act with…