Assistant General Manager

JOB SUMMARY:

The Assistant General Manager (AGM) is primarily responsible for running the club during times when the General Manager is not on duty/shift. They possess the skill to lead, support, and achieve results through their club team. The AGM is to promote the brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member.

They assist members in achieving their health and fitness goals making every member’s day better. The AGM ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability of the club through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.

Drive Business Results:

• Achieve daily, weekly, and monthly lead conversion rates and new member retention goals for their club
• Manages retail inventory to attain goals and profitability. Teaches suggestive selling techniques and monitor sales achievements. Ensures inventory records are maintained and shortages properly recorded. Works closely with the Director of Retail and Revenue Development on meeting inventory standards
• Partners with General Manager and/or Area Manager to support membership sales growth.
• Works with Welcome Desk Team to ensure they have all necessary tools and resources, per company policy
• Works closely with the General Manager and/or Area Manager to manage club financial performance. Follow proper procedures for recording and reporting sales, labor and expenses. Reviews the P&L and MMR with the General Manager and/or Area Manager monthly. Helps identify positive trends and areas of opportunity. Works with the General Manager and/or Area Manager on action plans for improvement

Deliver the Member

Experience:

• Assists in running a club that delivers on a welcoming, engaging, intuitive, and motivating experience
• Maintains a safe, clean, well maintained club utilizing company tools and resources (e.g. Job Cards)
• Proactively interacts with members to gather feedback and ensure club team is delivering on our member experience
• Works alongside Club Technician & Club Custodial Team to complete tasks through leading by example to improve our member experience
• Sets the example for how team members make every member’s day better Operational Excellence:
• Leads by example by working alongside team to complete tasks to improve our member experience
• Works with Team Lead/s and General Manager on Human Resources and Payroll related requirements for all paperwork for new hires, payroll, time off requests, audits of employee time records, terminations, and all other team member matters in a timely manner
• Manages supplies inventory to ensure the Club maintains proper stock levels to deliver an excellent member experience while managing expense and limiting overstock
• Follows up on team member or member injury/accident incidents by investigating incident, completing forms and documenting information, follow-up on safety area, and reporting all facts to Risk Management
• Regularly walk-throughs of all areas of the club to ensure that we are delivering and maintaining our Member Experience standards & safety
• Reviews Listen 360 and other club Social Media results to identify opportunities for improvement or where to praise for delivering on-target results
• Inspects equipment daily for preventative maintenance or repairs.

Leadership and Development of Operations Team:

• Trains staff on operational functions of the Club
• Understands the complete operation of all departments and is able to assist or give direction when necessary in the absence of the General Manager and/or Area Manager
• Provides leadership and direction to club staff
• Assists in recruiting, selecting, training, and evaluating the staff Welcome Desk, Custodial, Sales, Fitness, and Kids Zone/Kids Club teams. At the direction of the General Manager and/or Area Manager, assists with the hiring and training of other departments. Ensures all employees complete required training in the prescribed…