Referral Coordinator Spine Practice

Overview

Job Title:

Referral Coordinator

Employment Type:

Full Time;
On-site

Hours:

8:00 am – 4:30 pm

Office Locations: 584 N. Sunrise Ave. Suite 100, Roseville, CA 95661; 2220

E. Bidwell, Folsom, CA 95630

Under the supervision of management, the referral coordinator is responsible for the timely and accurate processing and coordination of incoming patient referrals. The process of connecting patients with our providers is an important point of customer service contact for our patients, patient family members, physicians, payers and various other external customers. The front desk coordinator may perform a variety of duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility and coordination of benefits, taking complete and accurate messages and review of requested imaging.

The referral coordinator may perform other clerical duties in support of clinic staff in the daily operation of clinic related goals, benchmarks, and quality care initiatives per organizational guidelines. Provides excellent patient customer service daily.

• Process and coordinate incoming patient referrals in a timely and accurate manner.
• Connect patients with providers as a key point of customer service contact for patients, families, physicians, payers, and external customers.
• Perform front desk duties including collecting and updating demographics and insurance information.
• Verify health plan eligibility and coordinate benefits; take complete and accurate messages; review requested imaging.
• Support clinic staff in the daily operation of clinic-related goals, benchmarks, and quality care initiatives per organizational guidelines.
• Provide excellent patient customer service daily.

• High School Diploma or GED equivalent
• Minimum 3 years of previous referral coordinator experience in a healthcare setting
• Knowledge of commercial, government, private, and workers' compensation payers
• Ability to read, understand, and follow oral and written instructions
• Familiarity with an electronic practice management system is preferred
• Experience handling multiple phone lines
• Demonstrates interpersonal skills and the ability to work effectively with internal staff and external business associates in a wide variety of business transactions, providing superior customer service
• Demonstrates good verbal and written communication skills to document and report clearly and concisely; conveys instructions, directions, and information appropriately and professionally
• Knowledge of Medical Terminology preferred
• Knowledge of general office systems, including telephone systems, Microsoft Products (MS Outlook, Meister, MS Teams, G-Suite, Email, Word), copier, fax, scanner, and computer
• Ability to multitask
• Ability to exercise the utmost discretion in protecting non-public and/or sensitive patient health information (PHI)
• Performs other duties as assigned by management
• Works well under pressure

• Bilingual
• Orthopedic Spine referral experience
• Customer service experience in a high-volume environment

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Medical, Dental & Vision Insurance
• Paid Time Off
• Bonus Opportunities (Supplemental Pay Type)