Deposit Servicing Specialist

Deposit Servicing Specialist Hourly Range: $28.00 - $34.00

Exact role level and compensation may vary based on skill, experience and location.

This is a hybrid role that will require the employee to be in office (Folsom, CA) 3 days per week.

Responsible for originating and servicing specialty deposit accounts, including IRAs, trusts, estates, and other fiduciary arrangements. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for these specialty accounts. Works closely with front-line to ensure exceptional experiences to members and employees. Meets with members virtually to originate and service accounts. Handles telephone inquiries and requests from members.

Assists with member transactions and issue resolution, as required.

• Handle a variety of fiduciary account activities, including collecting proper documentation, account setup, and ongoing account maintenance.
• Administer Decedent Account Settlement process, including evaluating accounts, distributing funds, and processing necessary account updates.
• Carries out IRA administration responsibilities, including the opening and servicing of various IRA types such as Traditional IRAs, Roth IRAs, Simplified Employee Pension (SEP) IRAs, and Inherited IRAs
• Open and service Coverdell Education Savings Accounts.
• Verify the validity of Power of Attorney documents, interpret, approve, and ensure accurate deposit account setup.
• Research and respond to discrepancies brought forward by members.
• Process documents into Enterprise Content Management (ECM).

• Maintain documentation for associated GL accounts.
• Review and process tax reporting exception reports.
• Analyze IRA reports to ensure accurate tax reporting and make necessary corrections.
• Perform deposit account tax reporting responsibilities, including analysis and validation.

• Deliver technical and operational expertise to all channels concerning the administration of complex deposit accounts.
• Act as the main point of contact for members, beneficiaries, attorneys, and other stakeholders to ensure the appropriate handling of the decedent’s estate, IRAs, and to assist with fiduciary account matters.
• Monitor and respond to inquiries received from front line staff via ticket portal.
• Perform other duties as assigned.

• Review and process legal documentation, ensuring compliance with state and federal regulations.
• Evaluate accounts and conduct periodic audits to ensure quality assurance.

Preferred knowledge of SAFE’s products and services, banking practices, operations, policies, and data processing. Thorough understanding of the state and federal regulations pertaining to estate, IRA, and fiduciary accounts. Preferred knowledge within Fiserv DNA Core Banking System.

Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience.

• Certified IRA Specialist 1 (CIS
  1) preferred
• Certified IRA Specialist II (CIS II) preferred

Knowledge and experience with:

• Microsoft Office products (Outlook, Teams, Word, Excel)
• Working knowledge of DNA banking platform preferred.

• Must be a self-starter, able to work without constant supervision.
• Strong written and verbal communication skills.
• Excellent multitasking, organization, time management, research, communication, and problem-solving.
• Must possess strong telephone communication skills, including the ability to manage inbound and outbound calls, and resolve member concerns.
• Maintain a courteous and empathetic demeanor while adhering to service standards and compliance requirements.
• Demonstrated ability to work in a team environment.
• Ability to quickly adapt and openly embrace change.

• Strong reading comprehension and writing skills.
• Ability to craft and deliver…