Member Services Representative

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals.

We are looking for energetic persons who want to work at a fun, high paced gym.

• Great facilities with functional training areas, premier strength equipment, top‑of‑the‑line cardio equipment and more
• Complimentary CPR/AED Re‑certifications
• Group health insurance, disability insurance, life insurance, vacation, holidays and other time‑off benefits; full‑time status required
• Complimentary Crunch gym membership
• Discounts on services, products and more

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check‑in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain a professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facilities, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Report to Operations Manager where applicable.
• Follow all policies and procedures in Employee Handbook.
• Position may be subject to change or alteration at any time.

• Proficient reading and writing skills
• 18+ years of age
• Experience in a fast‑paced environment
• High energy and patience required

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'"