Facilities Manager

Facilities Manager

Salary £45,000 to £50,000 depending on experience

Permanent – Folkestone

Here at Saga, we are looking for a Facilities Manager. This role is responsible for overseeing the maintenance, safety and functionality of our Head Office located in Sandgate, just outside of Folkestone, Kent. Working alongside a small team to ensure a safe and welcoming environment for all colleagues and visitors to the site. This role is an onsite role and is based from our Folkestone office 5 days a week, and be part of an on‑call rota for emergencies out of hours.

• 25 days holiday + bank holidays
• Option to purchase additional leave – 5 extra days
• Pension scheme matched up to 10%
• Company performance‑related annual bonus – up to 5%
• Life assurance policy on joining us, 4× salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

• Overseeing the maintenance, safety, and functionality of Enbrook Park facilities, ensuring a productive and safe working environment for colleagues and visitors
• Deputising for the Head of Facilities with project management of major works and refurbishment of offices
• Maintenance oversight: ensuring that all facilities are well‑maintained, including mechanical, electrical, plumbing and HVAC systems
• Supporting the day‑to‑day running of the maintenance department
• Supporting the team with planned preventive maintenance activities
• Contract Management: manage contracts with service providers for security, cleaning, catering, and other essential services
• Budget Management: manage budgets for facility operations, ensuring cost‑effectiveness, adherence to financial guidelines and identifying opportunities for savings
• Safety Compliance: ensuring that all facilities meet health and safety regulations, implementing emergency response plans and conducting safety inspections
• Emergency Response: respond to emergencies and urgent issues, coordinating appropriate actions to mitigate risks and ensure safety
• Space Planning: plan and allocate space effectively to meet operational needs
• Act as risk champion for the department – supporting the facilities team in assessing and documenting risks and incidents
• Supplier management, ensuring regulatory compliance and maintaining safety and regulatory policies and ensuring accurate record keeping
• Environmental reporting and environmental champion for the property department including support to the HOD in management of waste recycling and control of confidential waste
• Support Head of Facilities to ensure legal compliance relating to relevant regularity and legislative requirements
• Support Head of Facilities to coordinate management and optimisation of business rates
• Daily support to the head of facilities to manage relationships with landlords/tenants/suppliers/contractors
• Following our Business Code of Conduct and always acting with integrity and due diligence

• At least 3 years’ experience in Facilities management, with a strong understanding of building systems and maintenance practices
• A relevant qualification in Facilities Management, engineering or a related field is preferred
• Ability to effectively oversee contractors
• Excellent verbal and written communication skills for effective interaction with colleagues, contractors, suppliers and stakeholders
• Ability to troubleshoot issues and implement effective solutions quickly
• Financial management skills to ensure costs remain within budget
• Excellent customer service skills and a genuine wish to provide colleagues and visitors with a pleasant experience
• Strong decision‑making and problem‑solving skills to ensure effective operations
• Excellent organisational and time management skills to handle the multifaceted nature of the job

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