Funeral Service Specialist

Position: Funeral Service Specialist

Location: Hambrook & Johns Funeral Directors, Folkestone

Job Type: Full-time, permanent

Salary: £25,652.00 per annum plus commission (OTE: £2-3k per annum)

We’re looking for an empathetic and well‑organised individual to join our team at Hambrook & Johns Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Based at our branch in Folkestone, you’ll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

• Supporting families with empathy, professionalism, and attention to detail
• Arrange funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products with clarity, compassion, and precision
• Oversee day‑to‑day branch operations, including administration and presentation
• Liaise with suppliers such as ministers, celebrants, and florists
• Lead chapel visits, as required, supporting the families with their requests
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
• Represent the branch in the local community and contribute to outreach
• Train in Funeral Conducting to assist with ceremonial duties during peak times
• Uphold Dignity’s standards of professionalism, care, and service

We’re looking for someone with/is:

• Compassion, calmness, and empathy