Frontline Passenger Service Agent

Job Introduction

Make a Real Impact – Be Part of Something Bigger

Carlisle Support Services is proud to partner with Le Shuttle Eurotunnel, the vital transport link connecting the UK and France. Together, we help operate one of Europe’s most important travel gateways — safely, efficiently, and with exceptional customer care.

We are now recruiting Passenger Service Agents to support this unique, safety-critical operation. This is your opportunity to work in a fast-paced, dynamic environment where no two days are the same.

If you’re passionate about people, service excellence, and being part of something meaningful — we’d love to hear from you.

Do you take pride in delivering outstanding customer service?

Are you calm under pressure, confident in communication, and naturally helpful?

• Welcoming and assisting passengers with warmth and professionalism
• Providing clear, confident communication — even during busy periods
• Supporting check-in, boarding, and safety procedures
• Acting as a visible and approachable presence across the terminal
• Responding to queries and resolving concerns efficiently
• Managing situations calmly, safely, and with sound judgement
• Supporting vehicle marshalling and traffic flow when required

• Have at least 1 year of face-to-face customer service experience (desirable)
• Present themselves in a smart, professional, and approachable manner
• Remain calm and solution-focused in high-pressure environments
• Work well within a team and take initiative when needed
• Demonstrate strong communication and interpersonal skills
• Are reliable, punctual, and committed to high standards
• Are flexible to work shifts across a 24/7 operation (including early mornings, evenings, nights, and weekends)
• Are willing to work outdoors in all weather conditions

Experience in traffic management, marshalling, or HGV handling is advantageous but not essential — full training will be provided.

• Be part of a safety-critical, high-profile operation
• Work in a vibrant, fast-moving environment
• Join a supportive and professional team
• Make a genuine difference to people’s journeys

5-year checkable employment/education history.

Proof of right to work in the UK documentation.

Complete UK DBS (criminal record check) and overseas criminal record check (if applicable).

Candidates are required to pass a safety critical medical.

Successful candidates will need to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving license / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

We’re proud of our inclusive workforce and we encourage applications from people of all backgrounds and life experiences. Whether you’re returning to work, exploring a new career path, or seeking a new challenge— you belong here.

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur…