Customer Service Agent; CSA Train Crew

As part of the UK Customer Services Division, the Customer Service Agent (Train Crew) plays a key role in delivering safe, smooth and high‑quality customer experiences on Eurotunnel Passenger Shuttles. The role involves directing the loading and unloading of vehicles, carrying out on‑board safety patrols, managing customer interactions, and responding to incidents in line with safety procedures.

• Safely load and unload vehicles onto Passenger Shuttles in accordance with operational procedures.
• Carry out safety patrols, including monitoring fire detection systems and identifying onboard anomalies.
• Provide excellent customer service, responding to customer needs and enquiries throughout the journey.
• Conduct Electric Vehicle (EV) location checks on board.
• Report faults and undertake corrective actions where possible.
• Follow procedures to manage onboard incidents and lead safe evacuations if required.
• Provide First Aid when trained and complete first‑level incident/accident reporting.
• Adhere to Eurotunnel safety, environmental and operational policies at all times.

• Good standard of education with strong written and verbal English skills.
• Experience in a customer‑facing environment with strong customer service delivery skills.
• Ability to communicate clearly and effectively with customers and colleagues.
• Demonstrated ability to remain calm under pressure and work effectively in a 24/7 shift environment.
• Team‑player mindset with strong initiative and autonomy.

• Experience in operational or commercial environments.