Senior Retail Mgr

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The Senior Retail Manager provides direct supervision for two retail managers and indirect leadership to retail supervisors and frontline team members. The role focuses on operational excellence, budget execution, buying oversight, training, performance tracking, and adherence to established standards and policies. The Senior Retail Manager reports to the Senior Director of Leasing & Retail Development and operates within approved budgets, strategies, and organizational frameworks established by executive leadership.

• Provide direct leadership, coaching, and performance management to two Retail Managers
• Establish consistent operational standards, expectations, and accountability across all retail locations
• Ensure all stores operate in alignment with OWA brand standards, guest service expectations, and company policies
• Build and maintain a high-performing retail leadership pipeline through training, mentorship, and succession planning

• Assist in developing, managing, and overseeing the annual retail operating budget, including labor, inventory investment, and controllable expenses
• Monitor and analyze financial performance, including revenue, margin, shrink, labor, and operating costs
• Partner closely with Finance to ensure compliance with budget controls, forecasting, and reporting requirements
• Identify opportunities to improve profitability, operational efficiency, and return on inventory investment

• Oversee retail buying strategy and inventory planning across all stores
• Ensure purchasing decisions align with sales performance, margin goals, seasonality, and brand positioning
• Maintain strong controls over inventory management, cycle counts, and reconciliation within Stratton Warren and POS systems
• Collaborate with Purchasing and Finance to ensure all buying activity adheres to approval workflows and internal controls

• Maintain accurate and up-to-date inventory records within Stratton Warren, ensuring data integrity at all times
• Establish and oversee training programs for retail managers, supervisors, and frontline staff
• Ensure consistent onboarding, product knowledge, sales training, and operational training across all stores
• Monitor staffing models, scheduling efficiency, attendance, and labor utilization in partnership with Retail Managers
• Foster a culture of accountability, engagement, and continuous improvement

• Support initiatives that drive retail sales, guest conversion, and average transaction value
• Define, track, and analyze key retail performance metrics, including sales per capita, average transaction value, conversion, labor efficiency, and inventory turns
• Use data-driven insights to guide merchandising decisions, staffing strategies, and operational improvements
• Provide regular performance reporting and executive-level summaries as requested

• Ensure all retail locations remain guest-ready, safe, and operationally compliant at all times
• Oversee execution of merchandising standards, store presentation, promotions, and seasonal transitions
• Support special events, peak seasons, and resort-wide initiatives impacting retail operations

• Work closely with Leasing, Marketing, Maintenance, Purchasing, Finance, and Executive Leadership to support resort-wide objectives
• Coordinate with Marketing on promotions, campaigns, and product features that drive retail performance
• Serve as the senior retail point of contact for internal stakeholders

• Perform other duties consistent with senior retail leadership roles as assigned

• High school diploma or GED required; college coursework or degree preferred
• Minimum of 8 years of retail experience in high-volume or multi-unit environments
• Minimum of 5 years of progressive retail management experience, including oversight of managers
• Demonstrated experience managing multiple locations or departments
• Proven experience with budgeting, inventory planning, and financial performance management
• Strong working knowledge of POS systems and inventory management platforms
• Proficient in Microsoft Outlook, Word, Excel, and Power Point
• Ability to stand for extended periods and lift up to 25 lbs. unassisted and up to 50 lbs. with assistance
• Valid driver’s license and required employment documentation
• Willingness to work nights, weekends, holidays, and irregular hours as business requires
• Ability to work both indoors and outdoors in varying weather conditions

• Resort, entertainment, or destination retail experience
• Proven track record of driving sales growth, margin improvement, or operational transformation
• Experience working closely with finance and purchasing departments
• Familiarity with Stratton Warren or similar enterprise inventory systems

• Full-time…