Sales Advisor – Tanger Foley; Part-Time

Job Description

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with store management team

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, competitors, and relevant influencers
• Use your product & fashion knowledge to share relevant information to customers

• Retain and share your service, fashion and store operations knowledge & skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes & training courses for your role & future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment that can be applied to your role
• Experience working with customer service in fashion, retail or other service‑related industries

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Job Status:
Hourly, Non‑Exempt
EEOC Code: SLS
Compensation:
Sales Associates Pay Rate $12.50 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.

• Staff discount card usable on all H&M Group brands in stores and online
• H&M Incentive Program – HIP
• Various competitive perks and benefits may differ between employment type and countries

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.