Patient Accounts Specialist

Responsibilities

• Take patient calls and provide accurate, satisfactory answers to their queries and concerns
• Collaborate with other departments to resolve customer complaints while providing the highest level of customer service
• Identify calls that needs to be escalated to the Patient Accounts Manager
• Process a high-volume call load, both inbound and outbound, in a timely manner
• Answer telephone promptly and politely
• Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions
• Maintain a detailed call log
• Process patient payments; set up payment arrangements when necessary
• Provide ledger to patients when requested
• Meet and exceed personal and department objectives and metrics
• Provide full cycle administrative support to Patient Accounts Manager

• High school diploma
• Exceptional verbal communication skills
• Exceptional personal communication skills and ability to explain some medical information
• Ability to master the software used for scheduling
• Proficient data entry skills