Cen Arkik- Customer Success Advisor

Job title:

(CEN) ARKIK- CUSTOMER SUCCESS ADVISOR

Date:
Feb 10, 2026

Location:

San Pedro Garza García, NLE, MX, 66215

Job Requisition

Help our clients to have a successful and profitable concrete plant operation using industry best practices, process improvements and ensuring Arkik's Ready Mix Suite adoption.

• Visit and evaluate concrete plants operations to suggest process improvements.
• Ensure Arkik’s ready mix suite adoption by contacting clients, surveys, trainings and webinars.
• Provide support to the implementation team and to Level 2.
• Suggest and evaluate Arkik’s Ready Mix Suites enhancements based on industry practices, market, competitors and client’s suggestions.
• Test and help on deploy enhancements.
• Carry out constant monitoring of client’s operations.
• Participate in the integration and support of the different platforms that Arkik is connected to.
• Provide support to the commercial team when demos and explanations to clients are needed.
• Increase the Arkik Ready Mix Suites adoption.
• Constant communication with clients.
• Increase product penetration in the ready mix market

General:

• Engineering (ideal Mechatronic Engineer, electronics, mechanics, electrician, or mechanical administrator)
• Ability to work in both operational and administrative areas.
• Willing to travel, weekends included.
• Leadership.
• Ability to relate to different people.
• Ability to provide remote support (phone and WEB)

Required Experience:

• 2 to 3 years in concrete operational / maintenance areas.
• Desirable 1 to 2 years in areas of process mapping and process improvements.
• Involvement in process consulting projects.

Required knowledge:

• Concrete plants operation.
• Process mapping and process improvements, desirable BPM (Business Process Management) methodology.
• Intermediate English level
• Efficient Office management
• Teamwork
• Customer orientation-service
• Data analysis

INTERNAL:

• Cemex Business Advisors
• Arkik Business Advisors
• Arkik Implementation and Support Team.
• Arkik Devlopment Team.

EXTERNAL:

• ARKIK'S client: owners and administrative staff
• Plant Managers and Customer dispensers
• Arkik's partners

At Cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of Cemex employees.