Internal IT Support

Internal IT Support

The Internal IT Support Specialist is responsible for providing day‑to‑day technical support to employees of Netlink Voice and its subsidiaries. This role ensures reliable operation of end‑user systems, applications, and network access while maintaining a high level of service and security. The ideal candidate is service‑oriented, detail‑driven, and capable of supporting a fast‑paced telecom environment.

• Provide Tier 1 and Tier 2 technical support for internal employees across all Netlink Voice entities.
• Troubleshoot hardware, software, network connectivity, VoIP, and peripheral issues.
• Support desktops, laptops, mobile devices, printers, and conference room technology.

• Support Microsoft 365, G‑suite and other business applications.
• Manage user accounts, permissions, and security groups
• Assist with VoIP system access, softphones, and internal telecom tools.

• Maintain accurate inventory of IT equipment and software licenses.
• Coordinate hardware repairs, replacements, and vendor support when needed.
• Perform routine system updates, patches, and basic maintenance tasks.
• Document issues, resolutions, and procedures in the IT ticketing system and knowledge base.

• Follow company IT policies and security standards.
• Assist with endpoint security, password policies, MFA support, and phishing awareness.
• Escalate security incidents or suspected breaches promptly.

• Work closely with IT leadership and other departments to improve systems and processes.
• Identify recurring issues and recommend improvements or automation.
• Provide basic training and guidance to employees on IT tools and best practices.

• 2+ years of experience in IT support, help desk, or technical support role.
• Strong working knowledge of Windows and macOS environments.
• Experience supporting Microsoft 365 and basic networking concepts (LAN/WAN, VPN, DNS).
• Familiarity with VoIP systems or telecom environments.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage multiple support requests.

• Experience in a multi-entity or multi-location organization.
• Familiarity with ticketing systems
• Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.