Administrator - MS Windows 2000 Job Flowood area,Mississippi USA,IT/Tech

The MS Windows Administrator in Support & Operations plays a crucial role in maintaining system integrity and ensuring high-quality customer support. This position independently resolves technical issues, conducts root cause analyses, and manages escalations effectively to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Provide Technical Support For Ms Windows 2000 Environments By Independently Resolving Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.

Conduct Root Cause Analysis On Escalated Issues To Identify And Implement Corrective Actions, Enhancing System Reliability And Reducing Recurrence.

Contribute To Knowledge Base Management By Documenting Solutions And Updates, Enabling Efficient Information Sharing And Training Of New Team Members.

Facilitate Training Sessions For Freshers And Coaching For Analysts, Fostering Skill Development And Ensuring Adherence To Quality Standards And Regulatory Requirements.

Strive For Exceptional Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thereby Enhancing Overall Csat.

Skill Requirements

Proficient In Ms Windows 2000 Administration With Solid Troubleshooting Skills.

Strong Understanding Of Support Ticketing Systems And Sla Management.

Familiarity With Root Cause Analysis Methodologies And Documentation Practices.

Excellent Communication And Interpersonal Skills To Facilitate Training And Support.

Other Requirements

ITIL Foundation Certification (Optional But Valuable).
Microsoft Certified:
Windows Server Fundamentals (Optional But Valuable)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending December 2025 totaled $14.5billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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