HR Service Center Coordinator

Ergon Inc. seeks a full-time HR Service Center Coordinator to join our Human Resources team. The HR Service Center Coordinator serves as the primary point of contact for employees and/or managers seeking assistance with a variety of HR-related inquiries and requests. This role involves responding to employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR systems.

The HR Service Center Coordinator is responsible for resolving first-level, escalating to subject‑matter experts as needed, processing requests, and ensuring HR processes are executed efficiently and in compliance with company policies.

• Review and monitor tickets for tracking metrics (call volume, response time, customer satisfaction) and provide basic reports to upper management.
• Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.
• Respond to employee inquiries regarding HR policies, procedures, and benefits in a timely manner.
• Coordinate HR‑related training sessions, workshops, and events as needed.
• Generate HR reports as requested, utilizing HR systems or other data management tools.
• Assist in HR compliance initiatives, including audits, policy updates, and maintaining adherence to legal requirements.
• Initiate, monitor, and complete pre‑employment background checks and drug screenings for new hires and rehires.
• Administer and manage the company's random drug testing program in accordance with established policies and procedures.
• Provide support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.
• Contribute to the continuous improvement of HR processes and systems as needed.
• Additional responsibilities as the HR Service Center organization expands.

• Minimum of 2‑3 years in HR with experience handling employee inquiries and managing HR‑related processes.
• Experience with HR systems (SAP/Kronos/Success Factors a plus).
• Experience working with third‑party vendors such as DISA, Sterling, or First Advantage is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem‑solving skills and strategic thinking skills.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• A proactive, team‑oriented mindset with a customer‑first approach.

• Competitive pay
• 401(k) matching & profit sharing
• Health, Dental, Vision, and Life Insurance
• Short‑ and Long‑Term Disability Plans
• Additional voluntary benefits
• Paid holidays, vacation, and sick leave
• Tuition assistance

• Empowered Service:
  We are committed to delivering unparalleled service, providing solutions, and fostering stronger relationships. Employee safety is our top priority.
• Selfless Leadership:
  We lead with compassion and put those around us before ourselves, demonstrating expertise in technical categories.
• Purposeful Growth:
  We believe employee growth and company growth go hand in hand, investing strategically in the business.
• Respectful Relationships:
  We foster a culture of respect, acceptance, and diversity, uniting by shared values and forging respectful relationships.

We are an EEO/AAP employer. Employment offer contingent upon pre‑employment drug test, background check, and MVR.