Donation Communication Specialist Flowood, MS

General Statement (Summary of duties and responsibilities):

Donation Communication Specialist I (DCS I) serves as the initial point of contact for all incoming vented and non-vented referrals from our Donor Service Area into MORA. This role is responsible for gathering the appropriate level of medical information to support donor eligibility evaluations for organ, eye, and tissue donation. The DCS I ensures timely and accurate distribution of clinical data to designated personnel for follow‑up.

Upon successful completion of training and demonstrated proficiency in the DCS I role, the position will transition to Donation Communication Specialist II (DCS II), reflecting expanded responsibilities and a deeper level of engagement in the donation process.

The Donation Communication Specialist II (DCS II) continues to manage incoming vented and non-vented referrals from our Donor Service Area into MORA, collecting essential medical information to support donor eligibility evaluations for organ, eye, and tissue donation.

In addition to these responsibilities, The DCS II plays a pivotal role in donor family outreach. This includes initiating phone approaches to families of potential tissue and/or eye donors who have been deemed medically suitable for donation. The DCS II investigates donor designation status and, when appropriate, sensitively introduces the option of donation to the legal next of kin (LNOK). These conversations require thoughtful discretion, empathy, and respect for the family’s circumstances, values, and beliefs.

The DCS II is responsible for obtaining recorded disclosure for registered donors or recorded authorization when donation is agreed upon. They ensure families receive comprehensive information to make fully informed decisions. This role also includes providing ongoing support and follow‑up to donor families as needed, reinforcing MORA’s commitment to compassionate care and ethical practice.

As an employee of MORA, it is essential to value our commitment to our mission and vision. All employees must maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, and continually demonstrate our core values.