General Manager Casual Indian Restaurant Chain

Description

JOB TITLE: General Manager

REPORTS TO: Ownership, Corporate

DIRECT REPORTS: Assistant General Manager, Kitchen Manager, Front of House & Back of House

KEY AREAS OF PERFORMANCE

• Fast/Fine-Casual Service and Production Operations
• HR & Labor Compliance in daily operations
• Accounting and Purchasing
• IT (minimal Point of Sale, Computer, operations knowledge)
• Public Relations
• Financial Reporting (Payroll/Labor/COG’s/Managing a budget/P&L)
• Office/Admin/Payroll Support
• Special Events
• Maintenance

SUPERVISORY REQUIREMENTS

• Supervises all Service and Production Staff for restaurant locations under the company brand/structure within a defined region or specific location.

PHYSICAL DEMANDS

• Position will be required to participate in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service, ability to lift/carry heavy items, and provide exceptional service to guests) during critical operational demands.

WORK ENVIRONMENT

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

JOB DESCRIPTION

Position Summary

100% Fiscally responsible for the overall performance of Operations in the Restaurant assigned. The General Manager is responsible for increasing sales and profits through financial management and leadership practice. This high-level manager role provides leadership, direction, and support to the store team with the overall goal of ensuring the effective operation and success of the restaurant or group of restaurants within the defined region.

The General Manager consistently demonstrates, as well as enforces, company policies, practices, and procedures.

ESSENTIAL RESPONSIBILITIES

Sales and Profits

• Develops and implements creative and targeted sales-building strategies with the Corporate Office to ensure optimal sales and earnings
• Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
• Meets or exceeds budgeted sales in the Area.
• Maximizes profits and Area by controlling expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Monitors restaurant management and employee schedules
• Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
• Executes and follows up on the financial results on a period basis
• Executes and is accountable for all controllable financial results on a period basis according to plan

Operations and Quality Standards

• Ensure all restaurants meet or exceed the company’s Operations and Quality Standards
• Performs visitations at other Bay Area restaurants on a frequent basis to ensure uniform service strengths and developmental opportunities as they relate to quality standards. Provides a summary of visitations to company leaders on an ongoing basis.
• Completes and maintains an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG’s, Revenue Analysis, Open Projects, etc.
• Develops and implements action plans to rectify negative assessments
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
• Follows and enforces compliance with all brand and company standards, company policies and procedures
• Creates and maintains schedule for all staff according to business demand
• Provides coverage when necessary
• Constant interaction with Culinary/Bar Leaders, AGM’s, and all Corporate Leadership on all menu offerings/changes/pricing. This includes coordination with Catering/Events in producing and maintaining catering/events offerings

Hospitality, Culture, and Community Involvement

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved
• Checks with service staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area
• Monitors progress of the Assistant General Manager’s ability to invoke positive change among their team
• Responsib…