Service Manager

Service Manager – United Supermarkets, LLC

Join to apply for the Service Manager role at United Supermarkets, LLC

Summary

The Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. He/she serves as controller of cash and returned checks and is responsible for achieving front‑end productivity goals while maintaining superior customer service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest.
• Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non‑floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager.
• Responsible for managing all Service Counter functions.
• Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate).
• Responsible for supervising and ensuring proper checking and bagging techniques are being used.
• Responsible for ensuring proper bookkeeping procedures are implemented.
• Orders supplies for front‑end maintenance of store; coordinates needs with Grocery Manager.
• Responsible for performance evaluations and coaching sessions of all team members within the department and completion in a timely manner.
• Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager.
• Responsible for general public relations and "Spirit" initiatives within the store in stores with no Talent Relations Manager.
• Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager.
• Designates and assigns trainers as necessary.
• Responsible for cleanliness and appearance of entire front‑end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives.
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
• Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present.
• Assist with overall guest and team member safety.
• Greets and speaks politely with every guest on premises.
• Performs other duties as requested or required by management.

Key Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Minimum of 1 year store experience.
• Must maintain Certified Food Safety Manager certification.
• The Service Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs.
• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours).
• Must also be able to bend, lift, and perform all other physical aspects of the job.
• Ability to function as a team member and get along with others.

Mid‑Senior level

Full‑time

Other, Retail