Psychiatric Clinic Assistant Job Flower Mound area,Texas USA,Healthcare

The Psychiatric Clinic Assistant (PCA) works under the leadership of the Clinic Support Supervisor and within federal, state, and local guidelines. The PCA performs entry-level to routine habilitative and rehabilitative patient care services work. Work involves providing health and personal care services to patients; observing, reporting, and documenting patient conditions and behaviors; and intervening in medical and/or psychiatric emergencies.

The PCA works collaboratively with Physicians, Nurse Practitioners, Nurses, Front Desk, and other center staff to coordinate services provided to clients in the MH Psychiatric clinic.

Works under close supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

High school diploma or equivalent required.
Six (6) months prior experience in a clinical setting and Mental Health experience preferred.

Registration, Certification, Licensure, and Other Qualifications

Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
Must possess and maintain a valid driver's license and automobile insurance.
Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

Knowledge of patient care techniques and of treatment, therapy, and developmental programs.
Skill in the use of computers and applicable computer software, including Microsoft Office and electronic health records.
Ability to provide patient care, administer first aid or cardiopulmonary resuscitation (CPR), and to perform PMAB.
Ability to communicate effectively and professionally, and treat all individuals served and staff with respect.
Ability to work at the Denton Outpatient Clinic Flower Mound Outpatient Clinic, Crisis Outpatient Clinic, or Morse Outpatient Clinic.
Ability to display regular and reliable (in-person, if required) attendance.
Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

Responsibilities

Ensures that clients are seen in the psychiatric clinic for scheduled and standby appointments in a timely manner by working closely with the Physicians, Nurse Practitioners, Nurses, Case Managers, and Front Desk Staff.

Answers phone or instant message notifications from front desk staff communicating client's arrival.
Maintains provider's schedule highlighting clients who have arrived, didn't show, who canceled, or are late.
Communicates with provider regarding client status, such as when they are checked in, if they are with a case manager, etc.

Communicates with provider and nursing staff about availability to add client to the schedule.
Follows up on requests from provider to locate client information, such as hospital discharge paperwork or medication lists.
Contacts case managers, nurses, or other staff for assistance or information as directed by the provider.
Follows clinic procedures for contacting clients who missed their provider appointments.

Prepares provider schedules and clients' documents for the physicians or nurse practitioners on a daily basis. Ensures the documentation is completed accurately according to DCMHMR's policies and procedures.

Prepares the provider's schedule by notating clients' preferred names and pronouns, dates of birth, any Prescription Assistance Program (PAP) meds that may be at the clinic, center paperwork that may be expiring soon or expired (such as TRR and CCA), any clinic paperwork that needs to be updated (such as medication consents, standing lab orders, etc) and any other relevant information.
Ensures client documents are available for provider, such as previous provider note, crisis screenings, hospital discharge paperwork, CRU paperwork, intake assessment, and lab…


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