Client Relationship Associate

Job Description

• Own and nurture long-term client relationships, emphasising trust, satisfaction, and ongoing partnership with Bryte Sight.
• Maintain regular strategic check-ins and planning discussions with clients.
• Collaborate with Brytesight Project Managers and technical teams to stay updated on project progress and proactively address relationship concerns.
• Advocate for clients internally while representing Bryte Sight’s value and capabilities externally.
• Identify opportunities for renewals, expansions, and additional services based on client needs, timing, and business goals.
• Support sales activities through account planning and proposals, highlighting long-term value.
• Monitor overall client health, satisfaction, and engagement, intervening early when risks or issues emerge.
• Help identify, prospect, establish and progress relationships with industry partners; specifically Owner’s Representatives / Project Managers, Architects, and General Contractors, with the goal of securing new work with and from them.
• Secure new meetings for projects and partner relationships to expand and grow the company.
• Develop methods for prospecting new deals, leads, and project opportunities for pursuit.
• Stay connected with your assigned markets and relationships to build your pipeline of projects and revenue.
• Attend industry events, get involved in industry organizations to deepen relationships and keep Brytesight Brand visible and top of mind in your market(s) and the industry.
• Represent Brytesight in a professional manner that maintains or enhances Brytesight's brand value and reputation.
• Keep accurate CRM and account records, documenting relationship insights, growth opportunities, and client feedback.
• Translate technical outcomes into value conversations, helping clients recognise ROI without managing technical details.

• Bachelor’s degree in Business, Communications, or a related field (preferred)
• Experience in account management, relationship management, ideally within technology or professional services
• Proven ability to build executive-level relationships and long-term trust
• Strong understanding of sales cycles, renewals, and account growth
• Excellent communication and interpersonal skills
• Highly driven and a self-starter
• Organized, proactive, and comfortable working across teams
• Ability to collaborate closely with Project Managers while remaining separate from project execution
• Client-first mindset with a strong sense of ownership and accountability

• Compensation dependent upon experience.
• BRYTESIGHT has excellent benefit packages (health, vacation, 401k, etc.) for you and your loved ones.