Dispatcher - R14383

About Our Job

Department:
Sarasota County Area Transit (SCAT)

This is progressively responsible work reserving, scheduling, organizing, assisting and/or conducting the activities of Dispatching and Scheduling SCAT Bus Routes for Paratransit and Fixed Routes.

• Receives and logs calls for transportation services; assigns specific equipment and driver to trip/route; prepares daily run logs and schedules changes; revises and reschedules trips and assignments; coordinates cancellations through dispatch; monitors shuttle sheets/vehicles; reassigns routes as required.
• Clocks and checks in all Bus Operators; accepts absentee reports from Bus Operators; prepares and processes absentee reports; assists Bus Operators with timecards.
• Estimates mileage and times related to runs; maintains constant radio and telephone contact with drivers and/or purchased transportation vendors/drivers; collects and processes daily inspection sheets.
• Posts driver/equipment/route assignments; coordinates road closures and construction.
• Issues schedules for approvals and publication.
• Directs road supervisors to incidents, emergencies; processes incident reports as they occur.
• Routes complaints to supervisors for investigation; attempts resolution of complaints and refers as necessary.
• Issues corrective fare box notifications, issues paratransit pick up/delivery information.
• Answers customer information requests.

SCAT operational hours are Monday-Saturday, 4:30 a.m.

-11:30 p.m., Sunday 6:30 a.m.

-11:30 p.m.

As part of the scheduling team, you will bid for your monthly schedule. A typical week could be:

• 2 days of opening at 4:30 a.m.
• 1 day of 8 a.m.
  
  -4 p.m.
• 2 days of 12 p.m.
  
  -8 p.m.
• 2 days off

Work schedules may vary due to rotations, on-call, emergencies, etc.

• High School Diploma or its equivalent
• Two (2) years of experience with customer contact

• Computer and radio dispatch experience preferred.
• Computer experience including Outlook, Word, Excel and Intelligent Transportation Systems such as MVR, AVL, etc. a plus.

• Customer relation skills, data entry and spreadsheet skills and ability to communicate over a two-way radio.

Pay: $14.00

This Posting is currently Open Until Filled