Dispatcher, Dedicated

Dispatcher, Dedicated

Apply for the Dispatcher, Dedicated role at U.S. Xpress, Inc.

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

• Solicit freight orders from assigned customer accounts and schedule or reschedule pickup and delivery appointments based on business needs.
• Build and maintain strong customer relationships to maximize freight volume, ensure account satisfaction, and meet service expectations.
• Monitor communication systems to accept load tenders and proactively provide shipment status updates, including updating customer portals or EDI systems as required.
• Address service deviations by identifying alternate solutions, including changes to appointments or driver assignments, while maintaining customer‑specific requirements.
• Log and resolve customer complaints during shifts, escalating to account management with detailed documentation when necessary.
• Ensure drivers have sufficient hours of service before accepting freight, and accurately enter new customer locations into the system, including gate instructions and geofencing.

• Assign freight to appropriate drivers by reviewing availability, DOT hours‑of‑service compliance, and equipment compatibility.
• Reassign or re‑power loads as needed to minimize service failures and empty miles while maintaining efficiency and customer satisfaction.
• Implement routing solutions that align with account demands and operational efficiency goals.

• Respond to all incoming driver calls and resolve issues promptly, including updating messages and tracking active loads to ensure on‑time performance.
• Address missing macros, assist with lumper fees, permits, and emergency travel or transportation arrangements (e.g., cabs, rideshare, bus).
• Reseat drivers in alternate equipment when needed to prevent delays or income loss.
• Support emergency home time requests and assist with payroll research, including locating BOLs and resolving pay issues with appropriate personnel.
• Maintain accurate dispatch and mileage records per account SOPs and company policies.
• Notify fleet maintenance of needed trailer repairs and assist with customer‑owned trailer issues.
• Foster trust and professionalism with drivers through consistent support and problem‑solving.

• Provide backup support for account supervisors as needed, including scheduling BPMs, coordinating home time, and other assigned tasks (excluding EVE events).
• Maintain punctual and reliable attendance to ensure efficient departmental operation.
• Perform other duties as assigned by management.

• High School Diploma or GED

• 0-2 years of experience (preferred) in transportation, logistics, dispatch, or fleet management.

• Strong interpersonal and communication skills (both verbal and written).
• Proficient in Microsoft Office, internet applications, and company‑specific software.
• Demonstrated analytical and problem‑solving abilities.
• Exceptional patience and professionalism in managing high‑pressure or volatile situations.
• Knowledge of DOT regulations.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.