Holocaust Survivor Support Services Case Manager

JFCS of the Suncoast is a leading mental health and human services agency dedicated to empowering individuals toward self-sufficiency and stability. Inspired by the Jewish tradition of supporting all people, JFCS provides non-denominational, comprehensive care to community members in need. With a compassionate team of professional staff, counselors, clinicians, and social workers, JFCS creates a warm and caring environment to make a lasting impact on individuals’ lives.

By fostering collaboration with volunteers, donors, and partners, JFCS strives to bring meaningful change to the community.

This is a part-time, remote role requiring travel in Sarasota County. The Holocaust Survivor Support Services Case Manager will provide direct support to Holocaust survivors by conducting needs assessments, developing individualized care plans, monitoring and evaluating service delivery, and maintaining detailed documentation of case records. The role involves working closely with survivors, their families, and relevant service providers to ensure access to appropriate resources, advocacy, and emotional support.

Additionally, the Case Manager will coordinate with community organizations and maintain compliance with program policies and guidelines.

• Conduct timely screening and assessment of Holocaust Survivors to determine eligibility for services.
• Develop individualized care plans and coordinate access to financial, medical, and supportive services.
• Recommend appropriate use of program resources to maximize impact and client well-being.
• Provide referrals and ongoing assistance related to community supports, including services through GCJFCS, the Claims Conference, and the German government.
• Maintain accurate, up-to-date case records in accordance with JFCS standards and professional documentation protocols.
• Build trusting relationships with clients and families, providing support in a culturally sensitive and client-centered manner.
• Deliver crisis intervention services to prevent or resolve urgent challenges and promote client safety and stability.
• Participate in the development of outcome measures, track program statistics, and submit timely reports as required.
• Comply with all JFCS policies, including HIPAA and protocols for the protection of Protected Health Information (PHI).
• Adjust work schedule as needed to accommodate client availability for office and in-home visits.
• Support program outreach and marketing efforts within the Jewish community.

• Case management, care planning, and advocacy experience
• Strong interpersonal and communication skills to work effectively with clients, families, and service providers
• Administrative skills such as documentation, record-keeping, and compliance with program guidelines
• Knowledge of community resources and social services available to support vulnerable populations
• Experience working with Holocaust survivors or other trauma-affected populations is a plus
• Bachelor's degree in Social Work, Counseling, Human Services, or a related field preferred
• Proficiency with case management software and familiarity with Microsoft Office Suite
• Multilingual skills, especially in Russian, Ukrainian or other relevant languages, are highly desirable

• Demonstrated ability to establish rapport and build trust with clients and families.
• Strong understanding of trauma-informed care principles.
• Knowledge of community resources and systems of care for older adults.
• Excellent time management and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Skilled in de-escalating clients experiencing emotional distress.
• Strong written and verbal communication skills.
• Computer proficiency, including ability to maintain electronic case notes.
• Valid driver’s license and ability to travel throughout the community for home visits.

• Completion of all JFCS mandatory trainings.
• Participation in workshops and continuing education related to case management, trauma-informed care, Holocaust survivor needs, and related topics.

• Desk work with computer usage for extended periods.
• Must have reliable transportation and be able to travel throughout Sarasota and Manatee Counties to conduct home visits and attend outreach events.