Service Technician

CREATING STRONG COMMUNITY THROUGH EXCEPTIONAL EXPERIENCES

Excellence, service, a resident-first approach, and an ownership mentality. These are the bedrock values that influence every Hercules Living interaction, no matter how large or small. The dedicated professionals at Hercules Living are trained to ensure all residents receive the same extraordinary service, every time – no matter the type of community. We understand that little things can make a big difference to our residents’ comfort, happiness, and peace of mind.

That’s why we make sure each apartment and community is always clean, comfortable, and well maintained. At Hercules Living, we partner with residents to transform apartments into homes, and complexes into communities.

The Service Technician reports directly to the Service Manager. In coordination with the Service Manager he/she ensures the physical operation and proper appearance of the community, both interior and exterior. The Service Technician must be CFC certified at least for Type II certification. He or she is responsible for exterior repair, preventative maintenance, interior repair (which includes turnover and occupied units), maintenance vehicle repair, inventory and its control, scheduling, grounds upkeep, etc.

This, the qualified Service Technician does with expertise, and excellence. Some specific duties include:

• Maintaining the exterior appearance of the building, hallways, laundry rooms, clubhouse and grounds to be pleasing to the eye of prospective and present residents.
• Preparing vacancies for occupancy on a schedule coordinated with the Property Manager.
• Routine service requests should be completed within 24 hours of receipt unless they involve painting an occupied apartment or if parts must be ordered. Service work is to be completed correctly, creating minimum disturbance to the resident.
• Return all service requests to the Property Manager upon completion. Leave a copy of the service request with the resident, stating what repairs were made.
• Maintain all community owned equipment in good working condition, i.e., lawn mowers, edgers, etc.
• Maintain an inventory list of tools, equipment and their location.
• Routine cleaning of the model/clubhouse.
• New government regulations require users of CFC’s to keep track of service requests and Freon purchases. Fines for non-compliance are substantial.