Golf Ops Assistant

Overview

POSITION SUMMARY:

While working closely with the Golf Operations Manager and Coordinator, assists with the coordination of programs and providing administrative support within the Golf Operations Division.

(This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.)

• Assist in maintaining and updating a Master Schedule of golf course events and activities, including Special Events, Tournaments and Outings, Group Play, Green Team, Sunday Couples, Men’s Niners, and course closures.
• Maintain a Master Schedule for all golf courses on a combined and independent course document.
• Work with the Golf Operations Manager to schedule and contract small tournaments and outings, interclub play, and special promotions.
• Assist residents with the purchase and cancellation of advance tee times through the Family Golf Pass Program, maintaining a log of all Family Golf Pass tee time purchases and cancellations.
• Follow proper end-of-day procedures to account for all purchases and returns (Daily Deposits, end-of-month inventory counts, proper handling of sales returns, etc.).
• Monthly, receive documentation of all promotional and complimentary golf rounds from each golf course, organize information by category, and maintain a spreadsheet of the data by golf course.
• Coordinate the ordering and receipt of print materials (scorecards, business cards, lottery slips, etc.), employee badges, print cartridges and office supplies, and arrange for equipment maintenance.
• Handle heavy phone and customer interactions in a fast-paced environment with multiple concurrent tasks.
• Organize and maintain electronic and paper filing systems, including employee contact, inventory reports, and sales reports.
• Write and publish weekly golf-related stories and update the Sun City West Community News blog and the RCSCW E-news.
• Create and administer promotional material for all social media outlets each week.
• Update existing golf-related promotional and informational slides, create new slides, and distribute updated material for inclusion at each pro shop monthly.
• Provide impeccable customer service and social perceptiveness, including evaluating customer satisfaction and adjusting service as needed.
• Work a flexible schedule to include evenings, weekends, and holidays, with possible short-notice schedule changes.
• Maintain consistent attendance and punctuality according to policy guidelines.
• Performs other duties as assigned.

Maintain a valid Arizona driver’s license and a good driving record for insurance purposes.

• Obtain and maintain a Food Handlers Card within 30 days of hire.
• Obtain and maintain a current and valid Arizona Title 4 Basic Liquor Law Training Certification within 30 days of hire.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• High School Diploma or General Education Degree (GED); or one-year related experience and/or training.
• An equivalent combination of education and experience may be substituted.
• Must have a minimum of two years’ experience in golf operations.
• Golf pro shop retail experience highly preferred.
• Customer service background required.
• Must have advanced knowledge of various software programs, including Outlook, Word, Excel, Publisher, PowerPoint, Word Press.
• Knowledge of POS systems, Paycom, and TEI program a plus.
• Familiarity with point of sale, electronic tee sheet and lottery system highly preferred.
• Proficient in written communication, both grammatically and creatively.
• Familiar with use of various office equipment including computers and printers.
• Experience in administration and…