Household Appliance Technician

Overview

Well-established full-service commercial/residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking individuals to our Broward headquarters team. TOTAL APPLIANCE and A/C Repairs, Inc is an equal employment establishment and we do not discriminate. Currently, we are looking for an Appliance Service & Repair Technician, with experience repairing and servicing household appliances.

We are looking for an experienced technician to add to the team; the daily responsibilities will be repairing appliances of the many contract customers we have. We service many high-end communities in South Florida, and need someone to be well-rounded and experienced to work on high end appliances. Factory Trained technicians are always a plus; we are looking for talent and are willing to pay for it.

• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public; establish and maintain collaborative working relationships between coworkers.
• Follow proper procedure when servicing a customer’s home, follow proper paperwork protocol, maintain their trucks (and truck stock), maintain their uniforms, and promote a positive work atmosphere for customers and other employees.
• Strive for improvements in work processes and results to better meet company and customer’s expectations; promote employee recognition programs and ensure employees are informed of all company communications; maintain a safe and respectful work environment for employees.
• Expert traveling Dade and Broward County.
• Hours & Working Conditions (as designated)

Normal

Working Hours:

Monday through Friday 8AM-5PM

Overtime as required – On call over weekends as required. May work outside, in crawlspaces, closets, and attics. Work with sheet metal and sharp objects; lifting and physical exertion required.

• Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
• Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures.
• Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
• Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
• Complete truck inventory, Truck maintenance, organization, and cleanliness
• Company tool maintenance and condition
• Professional image to always represent the company
• Completing all required training
• Safety oriented

• Troubleshoot equipment and related job problems
• Present findings and options to customers, providing advice as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area - Ensure complete customer satisfaction upon completion
• Complete all paperwork required by management
• Collect for work performed if required: documents, payment or signatures
• Maintain truck inventory - Keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
• Perform equipment installations and/or maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed