Field Service Technician - Generator

Field Service Technician I – Generator

Ring Power Cat

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains the necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnoses and performs designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes supervisor’s position temporarily, as necessary.
• Performs other duties as assigned.

Safety – fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills – demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.

Communication – uses active listening skills, conveys information clearly and effectively, ensures that others having a need to know are kept informed.

Information Gathering – checks all appropriate sources, obtains high quality relevant information, verifies accuracy and completeness, documents sources.

Takes Initiative – takes appropriate action without direction, makes timely decisions, asserts in group when necessary.

Results Oriented – strong sense of urgency, identifies efficient methods to achieve tasks on time.

Adaptability – adapts to changing business needs and work responsibilities, recovers quickly from setbacks.

Credibility – demonstrates responsibility, reliability, trustworthiness, maintains commitments, respects confidentiality.

Personal Development – takes responsibility for learning and development, seeks growth opportunities.

Ring Power Corporation became a full-line Caterpillar dealer in North Florida in 1962 and later expanded its authorized territory to Central Florida. Headquarters in St. Augustine oversee operations of 18 branch locations throughout Florida and the United States, including large regional facilities in Tampa, Orlando, and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida – The Carolinas, Georgia, Texas & Tennessee – to serve specialized industries and customers.

With over 2,300 employees at 20+ locations, the company is one of the largest Caterpillar dealers in the southeastern United States, dedicated to customer service and satisfied after‑sale support.

Formal Education – High School diploma or GED.

Experience – 5–6 years in related field.

Required Credentials – Valid driver’s license; successfully completed all required training curriculum to be designated Service Field Tech I; able to comprehend written material and communicate orally and in writing with employees and customers.

Desired Criteria – Proficient in computer use, Microsoft Office products, and relevant dealer software programs.

Job requirements frequently change, requiring re‑training once or more per year.

Problem Solving –…