Security Operations Center; SOC Operator - Night Shift

Security Operations Center (SOC) Operator – Night Shift (10pm-8:30am)

Location: Tallahassee, FL
Shift: 10:00 pm – 8:30 am (night shift)
Reports to: SOC Manager
Department: Security
Remote Work: No
Requisition : 17537

$20.00 per hour

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand‑grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand‑in‑hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills.

• Call Management:
  Answer incoming calls promptly and professionally. Protect and verify information about security concerns and incidents, ensuring accurate documentation.
• Access Control:
  Manage and verify access requests through web‑based systems. Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
• Vendor Dispatching:
  Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
• Emergency Support:
  Collaborate with emergency services (WME) to provide necessary support during incidents. Maintain clear communication and coordinate responses as needed.
• Asset Protection:
  Monitor CCTV and alarm systems to ensure the security of company assets. Identify and report any suspicious activities or security breaches.
• Documentation & Reporting:
  Maintain accurate records of all activities, incidents, and communications. Prepare reports as required for management review.

• Technical Proficiency:
  Familiarity with web‑based access control systems, CCTV, and alarm monitoring systems.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Attention to Detail:
  Exceptional attention to detail.
• Problem‑solving skills:
  Ability to assess situations quickly and make informed decisions under pressure.
• Knowledge of Security Protocols:
  Understanding basic security principles, emergency response procedures, and asset protection strategies.
• Team
  
  Collaboration:
  
  Ability to work collaboratively with internal teams and external vendors.

• High school diploma or equivalent; associate or bachelor’s degree in related field preferred.
• Previous experience in a security operations center, law enforcement, or similar role.
• Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
• Proficiency in Microsoft Office Suite and other relevant software.
• One or more years of SOC‑like work experience.
• Experience in call centers, agile project management, and leadership (preferred).
• Results‑oriented, communication, conflict management, people management, reporting, critical thinking, problem‑solving, and planning and organization skills.
• Ability to be a successful self‑starter.
• Excellent communication, negotiation, and managerial skills.
• Experience with conflict resolution and de‑escalation.
• Experience with complex problem‑solving and attention to detail.
• Excellent written and verbal communication skills.

• Might be required to work in shifts, including nights, weekends, and holidays.
• Shift assignments are based on company needs and seniority.
• Role may involve extended monitoring periods and require quick response to emergencies.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available "after hours" if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.