Account Manager

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.

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within the existing customer base & new leads.
• Work closely with assigned, existing, and potential customers in a defined territory.
• Maintain customer relations & files (current quotes, correspondence, plans, problems, etc.) and update customer information in the computer system.
• Enter quotes and orders into the computer system while on the phone with the customer.
• Advise District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establish GP% to be used in bids, process return authorizations, send out correspondence & literature, and work back‑order reports.
• Maintain close contact with the Purchasing Department (advise of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participate in vendor shows, in‑house product training, association meetings, and P&T training.

• Transmit a daily order sales summary to the National Sales Manager.
• Issue direct/drop shipments and POs when required.
• Enter and review QSAs on a daily basis.
• Submit daily activity reports to GM and ISM.
• Assist in planning, designing & launching email promos.
• Process VISA, Mastercard, and debit card payments.
• Follow up on AR and make calls to customers.
• Search for product substitutes and approximate pricing for specific applications.
• Negotiate pricing.
• Prepare POs for “Drop Ship” tickets.

• Attention to detail, clear phone voice, and excellent communication skills are a must.
• Customer/Employee relations using motivation and diplomacy in difficult situations.
• Flexible to change, general computer skills including Microsoft Office.
• Strong problem‑solving, negotiation, organization, and selling skills.

High School Diploma. A college degree is preferred, but is not required.

The successful candidate will have 1 to 2 years of previous sales or customer service experience. Wholesale distribution experience is preferred, but is not required.

NOTE:

The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager.

Any such alterations intended to be permanent will be added to this job description.

Entry level

Full-time

Sales and Business Development

Telecommunications