Donation Center Attendant- PT Middleburg DC

Overview

Donation Center Attendant- PT Middleburg DC at Goodwill Industries of North Florida. This role delivers excellent customer service to donors in Goodwill Donation Centers.

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Location: 2620 Blanding Blvd. Suite 18 Middleburg, FL 32068

Job Type: Part-time

Base pay range: $13.00/hr - $13.00/hr

FLSA Status: Non-Exempt (Hourly)

Date: 8/2018

Position Status: Updated

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicles, offer each donor a receipt, and thank the donor for donating.

Education
High School or GED preferred.

Experience
Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration
Valid Driver's License

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.
• Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
• Greets donors and receives merchandise, providing the donor with a receipt, if desired.
• Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies.
• May be required to travel to other donation centers on an as-needed basis.
• Other duties as assigned

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Must have reliable transportation

• Reading
• Color Recognition
• Professional appearance

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

• Ability to meet the highest level of customer satisfaction
• Attention to detail and organization
• Respectful customer relationships
• Reliable, responsible, and dependable, with the ability to fulfill obligations
• Reasoning and logic
• Sensitivity to the service population’s cultural and socioeconomic characteristics
• Positive attitude
• Ability to respond to customer correspondence appropriately

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships
• Ability to be sensitive to others  needs and feelings, and being understanding and helpful on the job
• Ability to accept feedback while dealing calmly and effectively with stressful situations
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

• Seniority level:
  Entry level
• Industries:
  Retail
• Job function:
  Management and Manufacturing