Alterations Manager

Job Description

Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in order to provide outstanding service and meet the demands of the clients and selling organization.

• You inspire others with your vision and sense of purpose.
• You are an optimistic thought provoker who can motivate entire units or organizations while driving store and company initiatives.
• You are able to generate a variety of approaches to problem solving including new and novel ideas while paying close attention to detail.
• Achieves and exceeds financial and performance goals.
• Innate ability to gain ground without damaging relationships.
• Can be both assertive but diplomatic.
• You exhibit sound business judgment and have exceptional organizational skills.

• 4-year degree preferred.
• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results.
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred.
• Ability to fit and perform alterations on a wide range of garments.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in utilizing available technology, Word, Excel etc. is required.
• Must be flexible in scheduling as the business needs evening, weekend and holiday schedules.

• Organize and build structural processes.
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully.
• Create a professional work environment by communicating and exemplifying our company's standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures.
• Ad hoc responsibilities as needed.

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance.
• Benefits package for all eligible full-time Associates (including medical, vision and dental).
• An amazing Associate discount.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

* The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.