District RV Resort Manager

Job Description

Job Summary

District RV Resort Managers are responsible for the operational and the continued profitability of two or more resorts and serve as the day-to day point of contact for guests and residents. They are in charge of everything from administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, and most importantly resident and guest relations.

Job Duties

• Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)
• Resolves complaints & responds to issues in a timely manner;
  Offers solutions consistent with guidelines (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers' compensation reports & incident reports on a timely basis (Essential)
• Ensures compliance with the federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained to Sun's curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes, & approves all invoices for operating expenses & sales related costs. Maintains petty cash and activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits & forwards RV income report to Main Office
• Inspects & recommends purchase and renovation of repossessed homes
• Markets models, pre-owned, & brokered homes for sale in the resort. Prepares documents to list & sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests to resorts in their portfolio. Stores copies of marketing materials, ads, flyers, outreach programs, etc
• Assists RVP with preparation of annual operating budgets. Provides accurate data to assist in capital expenditure & expansion budget
• Reviews monthly property accounting reports & compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Requirements

• High School Diploma or GED (Required)
• 2 years in property management/resort experience including 2 years of supervisory experience (Required)
• 6 months in previous sales and leasing experience (Preferred)
• 6 months in experience working in the hospitality industry (Preferred)
• 6 months in experience using Net Suite (Preferred)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Required Certifications/Licensures:(Valid driver’s license)

Sun is a fully integrated real estate investment trust (REIT). As a premiere owner and operator, we specialize in acquiring, operating, developing, and expanding manufactured housing and outdoor vacation properties.

Sun is a fully integrated real estate investment trust (REIT). As a premiere owner and operator, we specialize in acquiring, operating, developing, and expanding manufactured housing and outdoor vacation properties.