Quality Assurance Representative

6900 Professional Pkwy
Sarasota, FL 34240, USA

Neal Communities is proud to be recognized as the 2025 Top Workplace in Sarasota & Manatee Counties!

Quality is at the core of everything we build. As a Quality Assurance Representative, you will be a key partner in driving construction excellence, overseeing inspections, refining quality standards, and collaborating with field teams to deliver homes that meet our high expectations and reinforce our commitment to homeowners.

• The People!We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
• Outstanding Benefits -Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
• Employer Paid Life Insurance
• Supplemental Insurance
• Long & Short-Term Disability Insurance
• 401(K) with Company Matching Contributions
• PTO & Paid Holidays
• Employer Paid  Protection
• Employee Home Purchase Discount Program
• Tuition Reimbursement Program
• Employee Wellness Program
• Employee Assistance Program (EAP)
• Pet Insurance
• Employee Service Awards

• Oversee comprehensive Quality Assurance procedures throughout the construction schedule to ensure timely and high-quality completion of homes
• Special projects assigned by the VP of Field Operations include community-wide issues, community turnovers, complex customer relations, research, and matters related to legal or risk exposure, serving as a liaison, and providing expert guidance
• Collaborate with Construction and Warranty to establish and communicate Neal's Quality Standards across all projects, ensuring consistent application and defensible inspection practices.
• Continue to monitor and enforce quality and cost standards, ensuring corrective actions are properly documented and aligned with internal controls
• Promote a clean, orderly work environment, adhering to Neal's standards
• Implement strategies to minimize waste and control construction expenditures
• Cultivate a collaborative team atmosphere emphasizing effective communication and problem-solving
• Ensure consistent adherence to company policies and construction standards to uphold quality outcomes
• Conduct Quality Assurance Inspections upon completion of homes and before Preliminary Customer Walkthroughs, ensuring findings are documented in accordance with company standards to enhance product quality and reduce defects
• Enhance and refine Quality Assurance Inspection processes to elevate Neal's quality benchmarks and promote consistent inspection practices across communities
• Develop a quality-focused culture among field staff and trade partners through coaching, communication, and consistent application of Neal’s standards, supporting the product's perceived value
• Be involved in training sessions and meetings for Construction Managers and Trade Partners to promote quality practices
• Identify and mitigate quality and construction-related risks in collaboration with Project Managers, Warranty Managers, and Directors of Construction, escalating material concerns through established leadership channels
• Develop and maintain construction milestone checklists and procedures with Project Managers and Construction Managers
• Investigate and resolve quality-related issues in coordination with Project Managers and the Warranty department
• Maintains, manages, and communicates Quality Assurance Inspection data through approved management systems to support reporting, trend analysis, and cost control, ensuring data accuracy and integrity
• Generate Quality Assurance documentation and reports to provide feedback, identify trends, and recommend proactive solutions to senior management
• Attend and contribute Quality Assurance-related information/training to Construction, Purchasing, Warranty, and Trade Partner meetings
• Collaborate with the Construction and Warranty Department directors to develop, train, and uphold Neal's Quality and Customer Service Standards
• Provide consultation and oversight on special projects assigned by senior management, addressing community-wide issues, customer relations, legal matters, and product development
• Participate in new product development and current product improvement initiatives, providing quality, cost, and exposure-related input aligned with industry best practices.
• Perform product research for efficiency, best practices, and proper applications of products and materials
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills

All employees will support the organization’s mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership

• Bachelor's Degree in Construction, Business, or another related field preferred
• A minimum of 3 years of…