Service Manager at Tallahassee CDJR

Overview

Tallahassee CDJR, part of the fast-growing Morgan Auto Group, is a leader in automotive retail in Florida. We are looking to add a qualified Service Manager to our team. We offer a team environment, great benefits and ongoing training and support. If you are aligned with our values of integrity, transparency, professionalism and teamwork, this could be the next step in your automotive retail career.

CDJR experience preferred but not required. Excellent pay with estimated $225,000-$275,000 earning potential!

• Manage the Service Department to ensure customer needs are met and vehicles are fixed right the first time; focus on business growth, profitability, and employee satisfaction.
• Oversee all activities of the Service Department including monitoring finances, customer service, inventory, merchandising, and repairs.
• Maintain warranty claim processing procedures for prompt settlement and simplified tracking of payments.
• Ensure high-quality service and repairs are provided to every customer and that customers receive prompt status updates; maintain a clean, professional environment.
• Maintain high ethical standards in daily activities and strive to maximize customer satisfaction and loyalty.
• Deliver the right car in perfect condition every time and monitor the workflow to ensure timely completion.
• Collaborate with all dealership personnel to ensure customer satisfaction and eliminate surprises for customers by reviewing work and charges.
• Build a high-performing team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department employees.
• Develop pay plans aligned with customer satisfaction, retail sales, and team goals; direct and schedule activities of all Service Department staff.
• Develop job descriptions and performance-based pay plans; monitor and evaluate employee performance with ongoing feedback, training, and career guidance as necessary.
• Ensure employees attend training programs to gain required skills and/or certifications; delegate work to develop employee skills while maintaining customer satisfaction.
• Monitor repair order trends and department metrics (work flow, shop productivity and efficiency, sales per repair order, and sales per Service Advisor).
• Maintain a positive working environment and foster teamwork across departments.
• Follow dealership policies; establish and maintain positive management/employee relationships.
• Ability to read and comprehend instructions and communicate effectively with customers, clients and colleagues; interpret safety rules and maintenance instructions; write routine reports and correspondence; and present information in small group settings.
• Apply basic math, algebra, geometry, and data interpretation to business and service tasks.
• Solve problems using practical, standardized approaches and handle a variety of concrete variables in standardized situations.
• Other duties as assigned by management.

• Previous experience as a service manager is preferred.
• Extensive technical background with management training.
• Strong communication skills to interact with customers, employees and vendors.
• Ability to maintain profitability of the department while controlling expenses and maintaining customer satisfaction.
• Knowledge of federal, state, and local regulations affecting operations, including hazardous waste disposal and OSHA Right-to-Know; ability to provide necessary training on these regulations and ethical practices.
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.

• Health insurance, Dental insurance, Vision, Life, Disability insurance
• 401(k) with company match
• Professional work environment with job training and advancement opportunities

The Assistant Service Manager is responsible for the efficient operation of the repair shop, scheduling mechanics/technicians, ordering parts, ensuring quality and timely completion of jobs exceeding customer expectations, safety of personnel and shop housekeeping. Candidates should be knowledgeable in diagnosis, repairs, alignments, tires and exhaust systems, and possess basic math and computer skills. Communicates safety and mechanical issues to the service manager.

Supervisory/leadership skills are required to be fully effective in the role.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.