Jr. Application Support Technician

Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) | Full time

Tallahassee, United States | Posted on 02/07/2026

Business Intelligence & Informatics Consulting Services, Inc.(BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.

BIICS, Inc is looking to fill a Jr. Application Support Technician position. The position is located in Tallahassee, Florida and work is on-site
.

This entry-level position operates at a Tier I support level for low-to-medium complexity software issues, functioning under general supervision. It offers opportunities for learning and professional growth, particularly in the realm of mainframe and modern software systems used within OWPB.

Responsibilities:

• Provide software support for applications used by the client, following documented procedures and checklists.
• Diagnose and resolve basic software issues; escalate complex problems to senior technical staff as needed.
• Enter and maintain accurate support data in the tracking system.
• Assist in debugging and troubleshooting mainframe operating systems under supervision.
• Support efforts to convert legacy mainframe reports into modern software products.
• Learn and apply standard practices for system modernization and data integration.
• Collaborate with development teams to understand technical direction and assist with routine tasks.
• Participate in quality improvement activities and document findings for review.
• Assist in testing system changes and enhancements, including preparing basic test scenarios and validating results.
• Help maintain and update automated reports used by the client.
• Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary.
• Support routine monitoring of system performance and report anomalies to senior staff.
• Assist in documenting workflows and system processes for future reference and training.
• Learn and use a variety of platforms, including legacy mainframe and modern applications.
• Communicate effectively with internal users to gather information about issues and provide status updates.

• Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
• Basic knowledge of an application and reporting environment.
• Familiarity with terminology and concepts of relational databases and basic SQL queries.
• Skilled in use of modern development tools and platforms such as Visual Studio and SQL Server Management Studio.
• Awareness of legacy reporting tools like FOCUS/WebFOCUS and willingness to learn legacy programming concepts.
• Understanding of data integration concepts and ability to assist with routine data conversion tasks.
• Ability to learn processes related to financial management systems and modernization initiatives.
• Strong verbal and written communication skills, with the ability to interact effectively with team members and internal customers.
• Ability to document issues, resolutions, and workflows clearly and accurately.
• Basic problem-solving and troubleshooting skills for software applications.
• Ability to follow established procedures and checklists for Tier I support tasks.
• Willingness to learn best practices for system testing, including preparing simple test scenarios and validating results.
• Ability to work with multiple platforms, including legacy mainframe and modern applications, under supervision.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team.
• Professionalism in dealing with all levels of staff and maintaining a customer-focused approach.
• Ability to learn and apply departmental standards for information systems documentation.