Enterprise Support Specialist - Systems Engineer

Application Instructions Current Ringling Employees - Apply for jobs internally using the Workday "Jobs Hub" App from Global Navigation Menu on Workday Home Page. External Applicants - Click the "Apply" button to complete the external application.

The Systems Engineer is focused on the development, implementation, and management of technology solutions that support the campus environment. This position will champion efforts to integrate cloud-based services, manage identity and access controls, and optimize physical and virtual servers in the datacenter and in the cloud. The engineer will work closely with external providers and internal stakeholders to ensure seamless integration and operation of critical systems, including Okta, JAMF, Google, Active Directory, and VDI solutions.

This is a leadership role in the department and this position serves on multiple campus committees.

Note:

The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required.

• Strategic Development and Implementation
• Collaborate with Institutional Technology teams to develop strategies, implement policies, and conduct needs assessments to support the technological infrastructure of campus services.
• Plan and oversee the design, deployment, and management of systems focused on identity management, device management, and cloud services integration.

• Identity and Access Management
• Assist in the administration, optimization, and integration of the Okta identity management platform.
• Develop and enforce security policies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to campus resources.

• Device and Software Management
• Lead management and support of JAMF and Munki for efficient software distribution, patch management, and device compliance. Secondary support and management of Microsoft Configuration Manager (SCCM).
• Oversee the lifecycle management of academic and administrative devices, ensuring they meet institutional standards and requirements.

• Cloud Services Integration
• Direct the design, integration, and management of cloud hosted server resources, ensuring alignment with institutional needs and enhancing collaboration across campus platforms.
• Evaluate, recommend, and implement cloud-based solutions to support campus infrastructure and services.

• Server and Network Infrastructure
• Design, implement, and maintain physical and virtual servers both on premise and in the cloud. This includes the design, installation, and maintenance of the infrastructure required to support these servers.
• Collaborate in the design, implementation, and management of the campus network.

• Technical Leadership and Collaboration
• Provide technical leadership in cross-functional teams, ensuring that campus infrastructure projects align with institutional goals.
• Engage with faculty, staff, and students to understand their needs and translate them into effective technical solutions.

• Process Improvement and Automation
• Identify opportunities to improve institutional effectiveness and efficiency through the automation of user support processes and services.
• Lead efforts to enhance the quality of service delivery, including problem-solving, service request management, and escalation processes.

• Security and Compliance
• Establish and maintain security protocols for application-layer security in consultation with the Institutional Technology security team.
• Ensure compliance with relevant regulations and best practices related to campus IT infrastructure.
• Serve as a member of the security team responsible for protecting all campus computing resources.

• Vendor and Contract Management
• Manage technology contracts and maintain relationships with vendors, ensuring the delivery of high-quality services and products.
• Oversee the evaluation and procurement of new technologies and services to support campus initiatives.

• Continuous Learning and Development
• Stay current with emerging technologies and trends in…