End-User Computing & IT Support Administrator

Overview

Sage Sure is assisting one of its independent insurance carrier partner Valence.

The End-User Computing & IT Support Administrator is responsible for providing frontline and Tier 2 support to a fully remote workforce operating in a cloud-only environment. This role focuses on user experience, endpoint support, identity access, and day-to-day operational support across Microsoft 365 and related security platforms.

This position plays a critical role in ensuring employees can work securely, efficiently, and without disruption. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting users in a modern, SaaS-based environment.

This is a hybrid position based in the Sarasota, FL office requiring three days a week in office.

• Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
• Support users across Exchange Online, Outlook, Teams, One Drive, and SharePoint Online
• Assist with user account administration in Entra  (Azure AD), including user creation, licensing, group membership, and access troubleshooting
• Provision and support endpoints using Microsoft Intune, including:
  • Device enrollment and Autopilot support
  • Compliance policies and security baselines
  • Application installation and troubleshooting
• Support remote users in a zero-trust environment, including:
  • Zscaler connectivity and access issues
  • Crowd Strike agent health and user impact troubleshooting
  • Proofpoint quarantine, phishing reports, and email delivery issues
• Assist users with MFA, Conditional Access, and authentication issues
• Support onboarding and offboarding processes for employees, including device setup and access validation
• Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
• Document solutions and contribute to internal knowledge bases and support documentation
• Maintain a high level of customer service while managing multiple requests and priorities

• 2–4 years of experience in IT support, desktop support, or end-user computing roles
• Strong working knowledge of Windows 10/11 and Microsoft 365 applications
• Familiarity with Entra  (Azure AD) and cloud-based user administration
• Experience supporting devices managed by Microsoft Intune
• Ability to troubleshoot hardware, software, identity, and connectivity issues
• Experience supporting remote or distributed work forces
• Strong communication skills and a customer-first mindset
• Ability to work independently while following documented procedures

• Experience in a cloud-only or Azure-first environment
• Familiarity with security tools such as Zscaler, Crowd Strike, Proofpoint, and Qualys
• Experience assisting with device migrations or tenant transitions
• IT certifications
• Experience working in regulated or security-focused environments

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row ), Sage Sure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, Sage Sure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, Sage Sure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners.

Today, Sage Sure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

Sage Sure has more than 1000 employees working remotely or in-office across nine offices:
Cheshire, Connecticut;
Chicago, Illinois;
Cincinnati, Ohio;
Houston, Texas;
Jersey City, New Jersey;
Mountain View, California;
Marlton, New Jersey;
Tallahassee, Florida; and Seattle, Washington.

Sage Sure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

Sage Sure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the…