Floridacommerce-Ops Distributed COMP Systems Specialist

Requisition No: 870407

Agency:
Commerce

Working Title:

870407-Florida Commerce-OPS DISTRIBUTED COMP SYSTEMS SPECIALIST -

Pay Plan:
Temp

Position Number:

Salary: $20.00 per hour

Posting Closing Date: 03/06/2026

• Analyzing and resolving software, hardware, telephone, and communication problems. Software includes, but is not limited to, Microsoft Office suite/365, CISCO Virtual Private Network, Adobe products, desktop operating systems, and mobile devices.
• Assists with major projects, minor projects and assigned tasks as deemed necessary.
• Assuming ownership of all contacts made by logging each into the department’s service ticket tracking system, resolving assigned issues, and monitoring system for completion of issues.
• Accepting user calls by being logged into the Genesys Cloud software during work hours unless on the floor assisting users.
• Timely resolution or forwarding of problem calls/tickets to appropriate area for resolution while maintaining ownership.
• Installing and maintaining computer systems for use by end users including the hardware, software, peripheral equipment, and communications components.
• Testing and monitoring software, hardware, and peripheral equipment to evaluate use, compatibility, effectiveness, and adequacy of product for user.
• Assists in maintaining operational procedures, processes, and other technical documentation.
• Perform other duties as required.

• Proficient in administration of Windows (Windows 10, Windows 11) operating system platforms.
• Knowledge and experience in the administration, maintenance, and analysis of PC/laptop hardware.
• Knowledge and experience with Enterprise service ticket systems and tracking user problems.
• Knowledge and experience with Microsoft Teams.
• Knowledge and experience working in a Help Desk environment.
• Knowledge and experience with Active Directory [AD], AD user accounts, and AD group policies.
• Knowledge and experience supporting users through remote access software or clients.
• Ability to work independently and as a team member.
• Ability to utilize problem-solving techniques.
• Ability to comprehend, develop, and interpret technical documentation.
• Ability to communicate effectively.
• Strong organizational skills are necessary.
• Ability to understand and comply with laws, rules, regulations, policies and procedures.

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

• Must be available for on-call and overtime as required.
• Must be available for emergency situations. (e.g. hurricanes)
• Must be able to lift at least 30 lbs.
• Must live in the Tallahassee Area.

$20 per hour

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD or the Florida Relay Service – 711.)

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.