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Platform Architect — Incident Mgmt & Service Improvement
Job in
Fort Meade, Polk County, Florida, 33841, USA
Listed on 2026-02-28
Listing for:
TechDigital Group
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Consultant, Technical Support
Job Description & How to Apply Below
An established industry player is seeking a Red Hat Platform Architect to drive service excellence. In this role, you will independently resolve tickets while ensuring adherence to SLA standards. Your expertise in incident and problem management will be crucial in providing L3 support and enhancing customer satisfaction through effective resolutions. Additionally, you will engage in value-adding activities such as coaching freshers and contributing to service improvement proposals.
Join a dynamic team dedicated to delivering top-notch support and fostering a positive customer experience.
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