IT Professional - Court Administration - R16412

The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is directed toward maintaining the Twelfth Circuit’s end user technology providing technical support to users by researching and answering questions, troubleshooting problems, and addressing courtroom technical needs. Schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on call as needed.

Applicants must be flexible, with ability to work shifts, weekends and holidays as assigned.

Job Description:

Plans, organizes, implements software and databases

Assist staff with installation, configuration, and ongoing usability of desktop computers, and software.

Coordinates the requesting and installation of other elected officials software applications on Circuit desktops.

Provides technical support and guidance to end users

Installs, maintains and provides support for hardware, software and peripheral components.

Provides timely responses to client, users, and management requests.

Answers user inquiries in-person, via telephone, and email concerning system operation; diagnoses system hardware, software and end user problems; recommends or performs remedial actions to correct problems based on knowledge of system operation.

Maintains daily operation of courtroom technology (audio visual, technology carts, projectors, workstations).

Creates and analyzes reports

Produces reports to determine hardware refresh schedules.

Prepares and reports copier statistics to vendor.

Creates and maintains database records

Developed and maintains Circuit county and state hardware and software inventory database.

Trains employees on the use of hardware, software and reports

Instructs Circuit users in use of equipment, software and manuals.

Acts as liaison to other user groups

Interacts with county and other elected officials IT staff.

Assist IT Staff

Assists other members on the team on projects with a willingness to learn new technology and skills, become a technical lead on projects, and grow in the position.

About You

Minimum Qualifications:

Minimum of two year degree with one-year of related experience OR Bachelor’s Degree from an accredited college or university in Computer Science or related field. Prefer two years related business work experience and use of related software programs. Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.

**** The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

About Everything Else

Pay: $23.56