Distributed Computer Systems Specialist

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -

This is an onsite position in Tallahassee, Florida.

DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Distributed Computer Systems Specialist. This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management. The employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.

Specific duties and responsibilities include:

• Resolve user‑reported problems as expertise permits using available tools and following procedures.
• Enforce desktop support service level agreements in consultation with end users to establish problem resolution of end user issues.
• Log, track, route, elevate, and respond to all service requests using standard service desk software.
• Maintain communications with customers throughout the resolution process.
• Record and document all actions taken through the problem‑solving process.
• Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.
• Research new technologies relevant to duties regarding emerging products or services and make recommendations to supervisor.
• Identify methods/techniques for improving the use of existing hardware and software.
• Attend technical meetings and training sessions to maintain knowledge and skill set.
• Analyze, troubleshoot, and correct individual and office network connectivity problems.
• Coordinate with appropriate Systems staff as required.
• Perform other related tasks as requested.
• Attendance is an essential function of the position.

• Knowledge of computer operations, hardware, procedures, and systems
• Skilled in the use of computer devices, printers, and scanners
• Working knowledge of a range of diagnostic utilities
• Keen attention to detail
• Highly self‑motivated and directed
• Ability to absorb new ideas and concepts quickly
• Experience in working both independently and in a team‑oriented, collaborative environment
• Ability to lift up to 50 pounds
• Knowledge/work experience providing technical assistance on software, printers and databases
• Strong customer service orientation/skills

Application support experience.

A minimum of one year of help desk experience is preferred.

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies.

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job‑related information technologies. Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®;
  Scrum Master
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified Dev Ops Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Tallahassee, Florida’s capital city, lined with rolling hills, oak trees, and canopied roads…