Journeyman Computer User Support Specialist Security Clearance

Position: Journeyman Computer User Support Specialist with Security Clearance
Location: Eglin Air Force Base

Position Overview We are seeking a motivated and customer-focused 202 Journeyman Computer User Support Specialist to provide Tier I/II technical support services at Eglin AFB. The selected candidate will support end users in a mission-critical DoD environment, ensuring reliable and secure IT operations. This role requires strong troubleshooting skills, excellent customer service, and the ability to work effectively in a fast-paced, operational setting.

Key Responsibilities Provide Tier I/II technical support for desktops, laptops, mobile devices, and peripheral equipment. Install, configure, and maintain Windows-based workstations and approved software applications. Troubleshoot hardware, software, network connectivity, and email issues. Manage user accounts, permissions, and access controls in Active Directory. Support Microsoft 365 applications (Outlook, Teams, SharePoint, etc.). Perform system imaging, software deployments, and patch updates. Document incidents, service requests, and resolutions in ticketing systems.

Ensure compliance with DoD cybersecurity policies, including application of security patches and DISA STIG requirements. Assist with asset management, inventory tracking, and equipment lifecycle support. Provide deskside, remote, and walk-in support to military, civilian, and contractor personnel.

Required Qualifications Active Secret clearance (required). Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). 2–4 years of professional experience in IT help desk or user support. CompTIA Security+ certification (IAT Level II compliant) or ability to obtain within 60 days of hire. Experience supporting Windows 10/11 environments. Familiarity with Active Directory account management. Strong customer service and communication skills.

Ability to work independently and as part of a team in a DoD environment.

Preferred Qualifications Experience supporting DoD or Air Force environments. Familiarity with ITIL-based service management practices.

Experience with endpoint management tools (e.g., MECM/SCCM). Basic scripting knowledge (Power Shell). Experience supporting classified systems and secure facilities. About OSAAVA Services OSAAVA Services is a mission-focused Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in cybersecurity and enterprise IT services. We support critical national defense programs and are committed to excellence, agility, and innovation in every engagement. Benefits Include Medical, dental, and vision insurance 401(k) with company match Paid time off (vacation, sick leave, holidays) Professional development support Life and disability insurance Why OSAAVA SDVOSB culture:
We value mission, service, and integrity Competitive compensation & benefits Opportunities to grow with a fast-moving team supporting national security Work that makes a difference—every day OSAAVA Services is an Equal Opportunity Employer. We encourage applications from all qualified individuals, including veterans and individuals with disabilities. If you need assistance or accommodations, please email:
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