IT Analyst, Deskside Support

Location: Tallahassee

* Strong interpersonal and team collaboration skills
* Excellent verbal and written English communication
* Minimum 2 years of direct technical support experience within a multinational company
* Strong customer service and client-facing skills
* Proven logical thinking and remote troubleshooting ability
* Adaptable mindset with a strong service orientation
* Advanced knowledge of Microsoft Windows across current versions
* Advanced knowledge of Microsoft Office products, including email platforms
* Working knowledge of domain structures, Active Directory, and Intune
* Working knowledge of LAN, WAN, and server room infrastructure
* High stress tolerance and strong self-motivation
* ITIL experience
* Basic server administration knowledge
* Network-related certifications

Pay Transparency Statement:  Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver porting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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